Privacy Policy - PLANTINTERIOR
PLANTINTERIOR highly values your privacy. We therefore only process data that we require for (improving) our services and we handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the PLANTINTERIOR website and the services offered through it. The effective date for these terms is 08/09/2019; the publication of a new version invalidates all previous versions. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, whose details can be found at the end of this policy.
About Data Processing
Below, you can read how we process your data, where we (have it) store it, which security techniques we use, and who has access to the data.
Online Shop Software
WooCommerce
Our online shop is developed using WooCommerce software. We have chosen One.com for our web hosting. Personal data you provide to us for our services will be shared with this party. One.com has access to your data to provide us with (technical) support; they will never use your data for any other purpose. One.com is obliged, based on the agreement we have with them, to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.
Alternatively (if self-hosted):
WooCommerce
Our online shop is developed using WooCommerce software, and we host our online shop on our own server. We have taken appropriate technical and organisational measures to prevent misuse, loss, and corruption of data as much as possible. These security measures include the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.
Web Hosting
One.com
We use web hosting and email services from One.com. One.com processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This does not constitute personal data. One.com has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. One.com is bound by a confidentiality agreement.
Email and Mailing Lists
Mailchimp
Our website uses Mailchimp, a third party that handles email traffic originating from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via Mailchimp's servers. Mailchimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see an 'unsubscribe' link. If you click on this, you will no longer receive emails from our website. Please note that this may seriously reduce the functionality of our website! Your personal data is securely stored by Mailchimp. Mailchimp uses cookies and other internet technologies that make it clear whether emails are opened and read. Mailchimp reserves the right to use your data to further improve their services and to share information with third parties in that context.
One.com
For our regular business email traffic, we use the services of One.com. This party has taken appropriate technical and organisational measures to prevent misuse, loss, and corruption of your and our data as much as possible. One.com does not have access to our mailbox, and we treat all our email traffic as confidential.
Payment Processors
Stripe.com
For the processing of (part of) the payments in our online shop, we use the Stripe.com platform. Stripe.com processes your name, address, and residency details, and your payment details such as your bank account or credit card number. Stripe.com has taken appropriate technical and organisational measures to protect your personal data. Stripe.com reserves the right to use your data to further improve its services and to share (anonymised) data with third parties in that context. In the event of an application for deferred payment (credit facility), Stripe.com shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of Stripe.com's services for which they engage third parties. Stripe.com does not retain your data longer than permitted by law.
Shipping and Logistics
PostNL
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL for deliveries. For this, it is necessary that we share your name, address, and residency details with PostNL. PostNL uses this data solely for the purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
DHL
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL for deliveries. For this, it is necessary that we share your name, address, and residency details with DHL. DHL uses this data solely for the purpose of fulfilling the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
GLS
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of GLS for deliveries. For this, it is necessary that we share your name, address, and residency details with GLS. GLS uses this data solely for the purpose of fulfilling the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.
Invoicing and Accounting
MoneyBird
For our administration and accounting, we use the services of MoneyBird. We share your name, address, and residency details, and details regarding your order. This data is used for administering sales invoices. Your personal data is transmitted and stored securely; MoneyBird has taken the necessary technical and organisational measures to protect your data against loss and unauthorised use. MoneyBird is bound by confidentiality and will treat your data confidentially. MoneyBird does not use your personal data for purposes other than those described above.
External Sales Channels
Marktplaats.nl
We sell (part of) our items via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.
Facebook.com
We sell (part of) our items via the Facebook.com platform. If you place an order via this platform, Facebook.com shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.
Purpose of Data Processing
General Purpose of Processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you later – other than at your request – we will explicitly ask for your permission. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality due to an agreement between them and us, or by an oath or legal obligation.
Automatically Collected Data
Data automatically collected by our website is processed with the aim of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.
Cooperation in Tax and Criminal Investigations
In some cases, PLANTINTERIOR may be legally obliged to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will oppose this within the possibilities provided by law.
Retention Periods
We retain your data for as long as you are our client. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also interpret this as a request for erasure. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees will no longer have access to your client profile and documents we have produced based on your assignment.
Your Rights
Under applicable Dutch and European legislation, you, as the data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can invoke them. In principle, to prevent misuse, we only send transcripts and copies of your data to the email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep an administration of handled requests; in the case of a request for erasure, we administer anonymised data. All transcripts and copies of data will be provided to you in the machine-readable data format we use within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.
Right of Access
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to it. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors holding this data, stating the category under which we have stored this data.
Right to Rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to it, adjusted. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been adjusted.
Right to Restriction of Processing
You always have the right to restrict the processing of data we process (or have processed) that relates to your person or can be traced back to it. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.
Right to Data Portability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to it, transferred to another party. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you to the email address known to us transcripts or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties. In such a case, it is highly likely that we will no longer be able to continue our services, as the secure linking of data files can no longer be guaranteed.
Right to Object and Other Rights
In some cases, you have the right to object to the processing of your personal data by or on behalf of PLANTINTERIOR. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will provide you with transcripts and/or copies of data that we process (or have processed) and then permanently cease processing. Furthermore, you have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged to provide access to this data based on applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services. Read more about our cookie policy [here].
Third-Party Cookies
If third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process previously collected data relating to you, we will inform you by email.
Contact Details
PLANTINTERIOR Wilgenroos 11 2391 EV Hazerswoude-Dorp